At leonardolens, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
Returns are accepted only if:
The item is defective, damaged, or incorrect upon delivery.
The item is unused, in original packaging, and with all tags/accessories intact.
You must request a return within 7 days of receiving your order.
2. Non-Returnable Items
Products damaged due to customer mishandling are not eligible for return or refund.
Items without original packaging, missing accessories, or used products cannot be returned.
3. Return Process
Contact us at [email protected] with your order details and reason for return.
Our support team will guide you through the return process.
The product will be picked up by our courier partner, or you may be asked to ship it back (depending on location).
4. Refunds
Since we accept Cash on Delivery only, refunds will be processed as follows:
If you paid in cash at delivery, you will receive your refund via bank transfer or store credit, depending on your preference.
Refunds are typically processed within 7–10 business days after the returned product is received and inspected.
5. Exchanges
In cases where the product is available, we may offer an exchange instead of a refund.
6. Contact Us
For any return or refund inquiries, please reach out to:
📧 [email protected]